Privacy Policy

1. Introduction

Swch (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or interact with our website or services.

By accessing or using Swch, you agree to the practices described in this Privacy Policy. We encourage you to review this policy periodically, as it may be updated to reflect changes in our practices or applicable laws.

This Privacy Policy applies only to Swch. If you access third-party websites through links on our platform, their privacy practices will apply.

2. Collection of Information

2.1 Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone number

• Billing and shipping address

• City, State, and Country

• This information is collected when you:

• Place an order

• Contact customer support

• Subscribe to communications

• Interact with our services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser and device information

• Pages visited and time spent

• Cookie and usage data

3. Use of Information

We use the collected information to:

• Process orders and deliver products or services

• Provide customer support and respond to queries

• Improve website functionality and user experience

• Send service-related communications and promotional messages (with consent)

• Comply with legal and regulatory requirements

4. Cookies

Swch uses cookies to enhance user experience and analyze website performance. Cookies help us remember preferences and understand how users interact with our site.

You may choose to disable cookies through your browser settings. However, some features may not function properly without them.

5. Disclosure of Information

Swch does not sell, rent, or trade your personal information.

We may share information only with:

• Trusted service providers (payment processors, logistics partners, IT services)

• Legal or regulatory authorities when required by law

• Authorities to prevent fraud, unauthorized access, or illegal activity

• In the event of a business transfer (merger, acquisition, or sale), personal information may be transferred as part of business assets.

6. Cross-Border Data Transfers

If required for business operations, your information may be transferred outside India in compliance with applicable data protection laws and appropriate safeguards.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

Personal information is retained only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

• Upon request, we will delete or anonymize your data unless retention is legally required.

9. Your Rights

You have the right to:

• Access your personal information

• Request correction or updates

• Request deletion or restriction of processing

• Withdraw consent for communications

• Requests will be addressed within 30 days.

10. Children’s Privacy

Swch does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be deleted promptly.

11. Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact us at:

📧 Email: care@swch.in

📞 Phone: +91 9844691272

📍 Address: NO. 348, 18TH F MAIN ROAD 6TH BLOCK, KORAMANGALA,

      BANGALORE, KARNATAKA 560095